Frequently Asked Questions
Everything You Need to Know About Osteopathy, Massage & NeuFit
Do I need a referral to see an osteopath?
No — you can book directly. Osteopaths are primary healthcare practitioners, so you don’t need a GP referral to make an appointment.
If you do have a referral (for example, under a Medicare Chronic Disease Management Plan or WorkCover), simply bring it with you to your first visit.
What happens at my first appointment?
Your first consultation is a detailed 45–60 minute session where we:
Discuss your health history, goals, and current symptoms
Perform orthopaedic and functional movement testing
Use the Neubie device to map muscle activation and nervous system response
Provide a clear diagnosis and structured treatment plan
Begin hands-on treatment where appropriate
You’ll leave with clarity, confidence, and a practical roadmap for recovery.
How many sessions will I need?
It depends on your condition, how long it’s been present, and your personal goals.
Acute injuries may improve within 1–3 sessions, while chronic or complex cases can take longer.
Your osteopath will explain their recommendations clearly and review your progress at each visit.
Is osteopathy safe for babies and children?
Yes — osteopathic treatment for babies is extremely gentle, safe, and non-invasive.
Our paediatric osteopath, Dr Lydia Thompson, has advanced training in infant and family care. She uses light, precise techniques to help ease tension, improve comfort, and support healthy development.
Common reasons parents bring babies in include feeding or latching difficulties, reflux, unsettled sleep, or postural imbalances.
Learn More About Paediatric Care
What’s the difference between osteopathy and physiotherapy or chiropractic?
While all three treat musculoskeletal conditions, osteopathy takes a whole-body approach — understanding how muscles, joints, circulation, and the nervous system interact.
Osteopaths use a mix of manual therapy, movement rehabilitation, and education to restore balance and function.
At M-Health, we combine traditional osteopathic care with modern technologies like Neubie neuromuscular re-education and low-light laser therapy for optimal results.
What is the Neubie and how does it work?
The Neubie (Neuro-Bio-Electric) device uses direct current (DC) stimulation to communicate with your nervous system.
It helps to:
Retrain muscles after injury
Improve movement efficiency
Enhance recovery and performance
Reduce inflammation and pain
We’re one of the few Sydney clinics trained and certified to deliver Neubie therapy as part of an integrated osteopathic and rehabilitation program.
Can I claim a rebate through my private health fund?
Yes — most osteopathy, remedial massage, and lactation services are covered by private health extras.
We offer on-the-spot HICAPS claiming, so you only pay the gap.
If your GP has issued a Chronic Disease Management Plan, you may also be eligible for a Medicare rebate.
What should I wear to my appointment?
Wear loose, comfortable clothing that allows you to move freely.
For most appointments, activewear or lightweight fabrics work best.
If a specific area needs to be assessed, your practitioner will ensure full privacy and professional draping.
Do you offer pregnancy or postnatal care?
Yes — our osteopaths are experienced in supporting women through pregnancy, recovery, and early motherhood.
We can help manage pelvic or back pain, posture changes, muscle tension, and breastfeeding difficulties.
Appointments are relaxed and supportive for both mum and baby.
Can I bring my baby to my appointment?
Absolutely. Our clinic is family-friendly, and we often treat mums while their baby rests, feeds, or plays beside them.
You’re welcome to bring prams, baby bags, or feeding essentials — whatever helps you feel comfortable.
Do you treat sports injuries?
Yes — we treat sports injuries for athletes of all levels, from weekend warriors to professionals.
We use a combination of manual therapy, Neubie rehabilitation, low-light laser, and tailored exercise programs to help you recover faster and prevent recurrence.
Where is M-Health located and how do I get there?
M-Health Pennant Hills
Shops 2 & 3, Pennant Arcade, 354–356 Pennant Hills Road
Access via Fisher Ave Carpark (over 300 free spaces)
2 minutes from Pennant Hills Station
Do you accept WorkCover or DVA patients?
Yes — we accept both, with prior approval and valid documentation.
Our admin team can assist you with claims, referrals, and billing coordination.
What if I need to cancel or reschedule?
We understand life gets busy!
If you need to cancel or reschedule, please give at least 24 hours’ notice so we can offer your appointment to another patient.
Late cancellations or no-shows may incur a fee.
Areas We Serve
Our team at M-Health Pennant Hills proudly supports patients across the Hills District, Upper North Shore, and surrounding suburbs.
We regularly see patients from:
Pennant Hills, Thornleigh, Normanhurst, Westleigh, Wahroonga, Cherrybrook, Dural, Asquith, Waitara, Beecroft, Cheltenham, Hornsby, Hornsby Heights, Carlingford, North Rocks, West Pennant Hills, Castle Hill, Kingsdene, Oatlands, Glenhaven, Annangrove, Kenthurst, Mount Colah, Galston, Arcadia, Berrilee, Round Corner Dural, Warrawee, Turramurra, South Turramurra, North Turramurra, Pymble, West Pymble, Chatswood, St Ives, Roseville, Kellyville, Kellyville Ridge, North Kellyville, Rouse Hill, and Beaumont Hills.
If you’re nearby and searching for osteopathy, remedial massage, or Neubie therapy, our clinic is easily accessible — with free parking via Fisher Ave and direct train access from Pennant Hills Station.
Still Have Questions?
Our friendly team is always happy to help.
If your question isn’t listed here, reach out — we’ll make sure you’re fully informed before your visit.